Steve Biancaniello, P. Eng, CEO

As Founder and CEO, Steve leads Messagepoint’s strategic direction and operations.  With over 20 years of experience helping Fortune 1000 customers transform how they communicate with their customers, Steve is widely recognized as a leading expert on the design, development and management of enterprise-class customer communications.  He uses this expertise to continually drive innovation across the Messagepoint solution while generating the best possible results for customers.  Steve has a B.A.Sc. (Systems Design Engineering) and M.A.Sc. (Management Sciences – Information Systems) from the University of Waterloo, in Waterloo ON.

Daren Selfe, Chief Financial Officer

As Messagepoint’s Chief Financial Officer, Daren is responsible for providing leadership and direction in the development and execution of the company’s financial strategy. Together with his team, Daren ensures strong financial management to allow for profitable growth. Prior to joining Messagepoint, Daren held CFO roles at other high growth public and private IT companies over the past 15 years including OnX Enterprise Solutions and Doxim. He holds an Honours Bachelor of Business Administration degree from Wilfrid Laurier University and a CPA, CA designation.

Pamela Mugford, Chief Marketing Officer

Pam brings over 20 years of experience leading high performing B2B software marketing teams. Together with her team, she leads go-to-market strategy for Messagepoint. Pam has extensive experience in bringing new products to market, corporate branding, product marketing and demand generation through years of working in the trenches of start-up software organizations. Prior to joining Messagepoint, Pam was SVP, Marketing for Densify—a leading cloud optimization analytics solution, and has held marketing leadership roles at Compuware, Changepoint and Hummingbird. She holds an Honours Bachelor of Business Administration degree from Wilfrid Laurier University and an MBA from York University.

Chris Miller, EVP Product Development

Chris Miller has spent more than 22 years in product management and development, working closely with customers globally to build a broad range of both on-premise and cloud-based enterprise solutions. Based in Messagepoint’s Toronto headquarters, Chris helps to set Messagepoint’s strategic direction and roadmap for the Messagepoint product line. Chris brings a global perspective and understanding to building great products; he has lived and worked in Canada, the United States and Europe. Prior to joining Messagepoint, Chris took a leadership role in guiding the direction of product lines for Symantec, Sage, and Eloqua. Chris is a graduate of the University of Toronto.

Patrick Kehoe, EVP Product Management

Patrick Kehoe has over 25 years of experience delivering business solutions for document processing, customer communications, and content management. As EVP of Product Management, Patrick drives product strategy and messaging in collaboration with Product Development. Prior to joining Messagepoint, Patrick was Worldwide Head of OpenText Exstream, He has managed, architected, and delivered comprehensive solutions, including BPO for customers in healthcare, financial services, banking, manufacturing, and retail/distribution markets. Patrick has an acute understanding of how to achieve results by focusing on the customer, identifying the problem, and applying the appropriate technology.

Drew Coderre, VP Human Resources

Drew is an accomplished Human Resources Leader who has enjoyed impressive results working as a strategic HR Business Partner. In his role at Messagepoint, Drew’s focus is the development and implementation of the corporate Human Resources strategy and roadmap. Drew held a number of senior HR leadership roles with two global, industry-leading technology companies, Sun Microsystems and Compaq, and also with smaller Canadian companies. Throughout his career, he always maintained a continuing commitment to learn and understand the needs of the business and subsequently develop and execute an effective HR strategy that translates executive goals and vision into operational programs and strategies. A graduate of McGill University, he earned a Bachelor of Arts Degree, with a Major in Industrial Relations.

John Nitti, VP Professional Services

John brings more than 25 years of professional services and sales experience in the enterprise software and services industry. Prior to joining Messagepoint, Nitti led Professional Services for several software companies. In 2002 he joined Exstream Software (now part of OpenText) as VP of Professional Services. He played several key roles in management for Exstream in Customer Delivery as well as head of Sales for Diversified Services. His most recent role was as Senior Vice President of Global Sales for Saggezza, a global technology solution provider.

Carol Ann West, VP Messagepoint Services

Carol Ann brings over 20 years of IT experience to Messagepoint’s services practice. She has a solid background in software implementation and a high standard of customer satisfaction for every client engagement. Carol Ann is driven to understand customer requirements and ensure that our Messagepoint solution meet the business needs. Carol Ann leads the team which is responsible for providing Messagepoint services, including software installation, application design within Messagepoint, software training and ongoing support. Carol Ann has directed application development teams at large financial companies and has broad expertise in application development, project management and business continuity. She was Director, Business Continuity for Sun Life Financial prior to joining Messagepoint’s professional service practice in 2007. Carol Ann has a Bachelor of Mathematics – Combinatorics and Optimization from the University of Waterloo.

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