Messagepoint began as a CCM integrator and today, our team continues to support our customers with our expertise in the space and a deep understanding of their business processes and requirements. Today, we provide a range of services to support our customers in their use of our solution including:

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Professional
Services
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Managed
Services
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Training
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Support
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Professional Services

 

Messagepoint provides expert, responsive and flexible professional services to meet all your needs relating to customer communications management. Whether you just want help getting Messagepoint up and running with your first touchpoint or need help with integrations to key business systems, we are here to help. Highlights of key services include:

  • Content strategy and communications designs that optimize the customer experience
  • Messagepoint design, development and implementation services
  • Document Composition expertise to develop and maintain your applications in OpenText Exstream, Quadient Inspire and other technologies
  • Content rationalization to help with reducing document types and content to reduce maintenance to your document libraries
  • Data transformation that feeds your communications
  • Integrations to key business platforms
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Managed Services

 

With our Managed Services offering, Messagepoint resources become an extension of your team and take on the CCM admin and content management activities you need help with or want to hand off.

You have the power to choose how involved you want your team, your clients and the Messagepoint team in your CCM content changes. On your behalf, we’ll cost-effectively harness the power of Messagepoint and other CCM products you already own to ensure your communications are just as you want them.

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Training

Our training is focused on ensuring that you get the most out of Messagepoint. Whether it’s the end users that are involved with content authoring or those administering the system, let us show you the ropes.

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Support

 

Messagepoint Premium Support augments your development and support team by providing extended support for your in-production, registered applications.

Through our Premium Support program, you select only the services you need and decide how much support you require. You don’t have to commit to a fixed number of hours; just select a target number of hours and then use them as required.

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Extend your Messagepoint support to include customer specific applications

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24-7 production-level, break-fix support

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Access to Novatrack issue management system and 800-number support line

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Coverage of custom Messagepoint and Composition application components